IT processes impact and enable all areas of the technology environment – from people and organizational structure to technology architecture and the overall governance of technology. IT departments, in the face of unrelenting complexities introduced by new technologies and resulting processes, are being asked to do more with less. Efforts to drive standards for IT operations and maintain day-to-day activities that are utilized consistently across the organization are becoming more and more fraught with risk.
To best navigate these challenges, IT departments must have a deeper understanding about IT process risks and controls and know the best practices in process standards and frameworks. In addition, they must know how to best implement and optimize enabling technologies, such as cloud services, that manage and automate process activities.
Concert’s business and risk management heritage gives a unique vantage point in advising clients design, monitor and improve IT operations. Concert enables organizations to establish a core set of foundational controls to drive performance and value in the face of massive change. Through robust policies and process design, Concert helps to continually uncover improvement opportunities.